Returns Policy

Last updated: October 23, 2026

Our toys are made for dogs who chew hard. Here's how returns, refunds, store credit and our Happiness Guarantee work.

Returns and refunds: unopened and unused products

We accept returns of all unopened and unused products within 60 days of receiving your order, and we'll provide a shipping label for the return. Once the items arrive back at our facility and we confirm they're unopened and unused, we'll refund your order minus the cost of the return label.

To start a return, email hello@bababuddiesco.com with your order number and a photo showing the product unopened and unused. We'll reply with your return label. Please don't mail anything back before you hear from us.

Refunds are only available for unopened and unused products, except for manufacturer defects and wrong items (see below).

Used toys: store credit

Once a toy has been used, it can be returned for store credit only, unless the problem is a manufacturer defect (see below).

To return a used toy, email hello@bababuddiesco.com within 30 days of receiving your order with your order number and a photo of the toy. We'll provide a return label and deduct its cost from your store credit.

Once the toy arrives, we'll issue store credit for the amount you paid for it, minus the return label, as a Baba Buddies gift card that doesn't expire.

Our Happiness Guarantee: breakage

Our toys are made to be chewed, and every toy will show it. Normal chew wear, like tooth marks, scuffs and surface wear, isn't covered.

But if your toy breaks, meaning it breaks apart or a piece breaks off completely, we'll cover it. Take the toy away from your dog right away, then email hello@bababuddiesco.com within 30 days of receiving your order with your order number and a photo showing the break. A photo is required.

Once we've reviewed the photo, we'll send a replacement or store credit, your pick. No need to send the broken toy back.

The Happiness Guarantee is limited to one claim per order.

Manufacturer defects and wrong items

A manufacturer defect is a flaw the toy arrived with. A toy that breaks while being chewed is covered by the Happiness Guarantee above.

If a toy has a manufacturer defect, or we sent the wrong item, email hello@bababuddiesco.com within 30 days of receiving your order with your order number and a photo. We'll send a replacement or a refund, your pick. If we need the item back, we'll send a free return label, and nothing is deducted.

Packages damaged in transit are covered in our Shipping Policy.

Return address

Please use the return label we email you. Returns go to:

Baba Buddies LLC
270 Bristol St STE 101-221, Costa Mesa, CA 92626

How refunds and credit are paid

We'll email you once your return is received and inspected, or your claim is approved. Refunds go back to your original payment method within 5 business days of inspection. Your bank may take a few extra days to show it.

Original shipping charges are non-refundable, unless we made a mistake. If you used a discount code, we refund the amount you actually paid.

Exchanges

Want a different flavor or toy instead? Unopened and unused items can be exchanged within 60 days of receiving your order. Email us with your order number and a photo, and we'll provide a return label. Just like a return, the label cost is yours, and we'll confirm the amount before you ship.

Items we can't take back

Gift cards and store credit can't be returned or exchanged for cash, except where the law requires it.

Questions?

Email hello@bababuddiesco.com. We reply within 1 business day.